Our Polices

At Elegant Rentals, we strive to provide a smooth and professional rental experience for every client. Please review our policies and procedures below before booking: 1. Booking & Deposits A non-refundable deposit is required to secure your date and rental items. The remaining balance must be paid no later than 3 days before your event. Dates are not held without a deposit. 2. Delivery & Pickup Delivery and pickup times will be confirmed prior to your event. Please ensure access to the setup location is clear and ready at the scheduled time. Additional fees may apply for extended wait times, stairs, or difficult access points. 3. Damage & Responsibility Clients are responsible for all rental items from the time of delivery to pickup. Any lost, damaged, or broken items will result in a replacement or repair fee. Please do not attempt to move or modify large items such as marquee letters or shimmer walls after setup. 4. Cancellations & Rescheduling Cancellations must be made at least 7 days prior to your event. Deposits are non-refundable but may be applied toward a future date if rescheduled within 60 days (based on availability). 5. Setup & Styling Elegant Rentals staff will handle all setups for marquee letters, shimmer walls, and backdrops to ensure safety and quality presentation. Clients may pick up smaller items like treat stands or picnic tables if agreed upon in advance. 6. Event Conduct Please ensure children and guests do not climb, lean, or sit on décor items. Food, drinks, and other substances should be kept away from shimmer walls, marquee letters, and candy carts to avoid damage. By booking with Elegant Rentals, you agree to all policies and procedures listed above. Our goal is to ensure your event setup is stress-free, beautiful, and handled with care. ✨

Booking is confirmed once the contract is signed and the 50% retainer is paid. Dates are first-come, first-served.

Yes. Delivery, setup, and breakdown are available for an additional fee. Pickup is also available for select items.

The remaining balance is due 5 days before pickup or delivery.

Changes are subject to availability and fees. All retainers are non-refundable.